This Refund Policy outlines the terms governing subscription cancellations, refund eligibility, service credits, and billing dispute resolution for all AlgoVesta services.
Last updated: March 29, 2026 · Effective: March 29, 2026
Only the English version of this document is legally binding.
AlgoVesta operates on a generally non-refundable basis for digital subscription services, subject to the limited exceptions and mandatory consumer rights described below. All subscription fees are paid in cryptocurrency (USDT, TRON network / TRC20); any approved refund is issued in USDT to a wallet you provide. Please review the details below for complete information regarding cancellations, exceptions, service credits, and the refund request process.
Overview of our refund terms
As a general rule, subscription purchases made through the AlgoVesta platform are non-refundable once a subscription has been activated, except in the limited circumstances expressly set out in this Policy (see Section 3, Exceptions) and except where a mandatory consumer-protection right applies. AlgoVesta provides digital services delivered immediately upon purchase and activation of your subscription. This Refund Policy is the authoritative document governing refunds and prevails over any general "all sales final" language elsewhere on the platform.
Due to the nature of digital services and real-time market data access, refunds are generally not available once a subscription has been activated. The instantaneous delivery of our services means that value is provided from the moment of purchase, including access to live automation triggers, dashboard analytics, Telegram bot integration, and API connectivity to your connected platform.
By subscribing to any AlgoVesta plan, you expressly acknowledge and agree to this Policy. You confirm that you have reviewed the features, pricing, and terms associated with your selected subscription tier prior to completing your purchase.
AlgoVesta offers three subscription tiers: Starter ($39/month), Pro ($89/month), and Elite ($179/month). Annual billing is available at a reduced effective rate of $32.50, $74, and $149 per month for Starter, Pro, and Elite respectively, charged once per year. All prices are denominated in US dollars (USD) and settled in the USDT equivalent at the time of payment.
All subscription fees are payable exclusively in cryptocurrency. At launch, payments are processed through NOWPayments using Tether (USDT) on the TRON network (TRC20). AlgoVesta does not accept credit cards, debit cards, bank transfers, or any fiat payment method, and does not collect or store card or bank-account details. Cryptocurrency payments are not recurring and cannot be auto-charged: each billing period must be paid manually by the user, and no subscription renews automatically.
AlgoVesta offers a 7-day free trial that requires no payment method and no card. Because no payment instrument is collected during the trial, the trial does NOT automatically convert into a paid subscription. When the trial ends, platform access is paused until you actively choose to subscribe by making a cryptocurrency payment.
Right of Withdrawal (EU Consumers): If you are a consumer in the European Union, you normally have the right to withdraw from a distance contract within 14 days without giving reasons, under Directive 2011/83/EU. However, because AlgoVesta provides digital services and digital content that begin immediately, by activating a paid subscription you expressly request immediate performance and acknowledge that you lose your right of withdrawal once the service has been fully provided. Where the service has only partially been provided, any statutory refund will be reduced in proportion to the service already supplied.
This policy is consistent with industry standards for SaaS platforms, trading automation services, and financial technology providers. We encourage all prospective users to take advantage of any available free trial periods or demo features to evaluate the platform before committing to a paid subscription.
How cancellations are handled
Users may cancel their subscription at any time through their account dashboard settings page or by contacting our support team at [email protected]. There are no cancellation fees and no long-term contractual obligations beyond the current billing period.
Upon cancellation, your subscription remains fully active until the end of the current billing period. You will continue to have access to all platform features, automation triggers, AI analytics, and API connections associated with your subscription tier until the period expires. No pro-rated refunds are provided for partial or unused portions of a billing period.
After your subscription period ends following cancellation, all platform features associated with your subscription tier will be disabled. This includes automated trading execution, premium signal access, advanced dashboard analytics, and Telegram bot premium features. API connections to your exchange accounts will be gracefully disconnected at the end of the billing period to ensure no unintended trades are executed.
Important: Users should close any open trading positions and disable automated trading before their subscription expires. AlgoVesta is not responsible for any positions left open after subscription termination. Cancellation does not retroactively affect any charges for previous billing periods that have already been processed.
Circumstances where refunds may be considered
AlgoVesta may, at its sole discretion, issue full or partial refunds in the following exceptional circumstances. Each request is evaluated on a case-by-case basis and approval is not guaranteed.
A verified platform malfunction directly caused by AlgoVesta infrastructure that prevented service delivery for an extended period (more than 72 consecutive hours). The outage must be attributable to AlgoVesta systems and not to third-party services such as exchange APIs, internet service providers, or user-side technical issues.
Accidental double billing or multiple charges for the same subscription period, verified through payment records and transaction logs. If a duplicate charge is confirmed, the erroneous charge will be refunded in full.
Charges made without the account holder's authorization, such as unauthorized access to your account or payment instructions. These cases are subject to investigation and may require additional documentation or identity verification before a refund is processed.
If the platform was completely unavailable during the entire subscription period and no services were delivered whatsoever. Partial outages or intermittent availability do not qualify under this exception.
Deadline: Refund requests for any of the above exceptions must be submitted within 14 days of the charge date. Requests submitted after this window will not be considered. All exception requests are reviewed individually and a determination will be communicated to the requesting party.
Compensation for platform downtime
In the event of significant platform downtime exceeding our 99.9% uptime Service Level Agreement (SLA), affected users may be eligible for service credits. Service credits serve as compensation for periods during which the platform was unavailable due to issues within AlgoVesta's control.
Service credits are applied to future billing periods as a discount on your next subscription charge. Credits are NOT redeemable for cash, cannot be transferred to other accounts, and have no monetary value outside of the AlgoVesta platform. Credit amounts are calculated proportionally based on the duration of the qualifying outage relative to the total billing period.
Scheduled maintenance windows that are announced at least 24 hours in advance are excluded from downtime calculations and do not qualify for service credits. Similarly, outages caused by third-party services (exchange APIs, payment processors, cloud infrastructure providers) are not eligible for credits unless AlgoVesta determines otherwise at its discretion.
Dispute resolution and chargeback procedures
PLEASE CONTACT SUPPORT FIRST TO RESOLVE ANY BILLING CONCERN
Because all payments are made in cryptocurrency (USDT on the TRON network, TRC20), transactions are irreversible and cannot be reversed via a card chargeback or bank dispute — no credit card, debit card, or bank account is involved in your payment. If you have a billing concern, you must contact AlgoVesta support before pursuing any external action; we strongly encourage all users to resolve billing concerns directly through our support channels.
Users must make a good-faith attempt to resolve any billing issues through our support team at [email protected] before pursuing any external dispute or public complaint. Our billing team is committed to resolving legitimate concerns promptly and fairly, and any approved refund is returned in USDT to a TRC20 wallet address you provide.
Accounts associated with fraudulent or unjustified payment disputes, including attempts to reverse an irreversible crypto payment through coercive means, will be immediately suspended pending investigation. AlgoVesta reserves the right to contest any such claim and will provide comprehensive evidence of service delivery, including access logs, usage records, and on-chain transaction documentation.
Repeated abuse, including filing multiple unjustified claims without prior communication or disputing payments for services that were verifiably delivered, may result in permanent account termination. In such cases, AlgoVesta further reserves the right to report abusive behavior to fraud prevention databases and take any additional legal action necessary to protect its interests.
Steps to submit a refund request
If you believe you qualify for a refund under one of the exceptions outlined in Section 3, please follow these steps to submit your request:
Contact our billing team by sending an email to [email protected] with the subject line "Refund Request".
Include the following information in your request: your account email address, the transaction ID or date of the charge in question, and a detailed explanation of the reason for your refund request.
Our billing team will review your request and respond within 5 business days with a determination. Additional information or documentation may be requested during the review process.
If approved, refunds are issued in USDT to a TRC20 wallet address that you provide in your request. Refunds are not paid in fiat currency and cannot be returned to a card or bank account, because no such payment method is used. Please allow time for the refund transaction to be broadcast and confirmed on the TRON network.
Because all payments are made in cryptocurrency (USDT on the TRON network, TRC20), refunds — where granted under this Policy — are subject to the following: (a) cryptocurrency transactions are irreversible and cannot be reversed via card chargeback or bank dispute; (b) any approved refund is returned in USDT to a TRC20 wallet address that you provide; (c) the blockchain network (gas) fee for the refund transaction is borne by the user and deducted from the refunded amount; (d) AlgoVesta is not responsible for losses resulting from an incorrect or incompatible wallet address supplied by the user, or from fluctuations in the market value of USDT; (e) refunds are issued only in USDT and not in fiat currency.
Expected timelines for refund processing
The following timelines represent our standard processing periods. Actual times may vary depending on the complexity of the request and external factors such as banking procedures.
If you have not received your refund within the estimated timeline, please contact our billing team at [email protected] for a status update. We recommend also verifying the destination TRC20 wallet address you provided, as on-chain refunds are sent to that address and cannot be recovered if it is incorrect.
If you have any questions regarding this Refund Policy or need assistance with a billing matter, please do not hesitate to contact our team. We are committed to resolving all inquiries promptly and transparently.
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Contact: [email protected] | Jurisdiction: Spain (European Union — MiCA/CASP framework)